Refund policy

Return & Refund Policy

Last Updated: [DATE]

At TrendKart, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be returned within approximately [10 DAYS] of delivery.
  • Be unused, unworn, and in its original condition.
  • Include all original packaging, tags, manuals, and accessories.
  • Be accompanied by proof of purchase (order number, invoice, or receipt).

We reserve the right to reject returns that do not meet these requirements.

2. Return Timeframe

Customers may request a return within [10 DAYS] from the date the order is marked as delivered.

After this period, we may be unable to process a return or refund request.

To initiate a return, please contact us at:

Email: [EMAIL ADDRESS]

Please include:

  • Your Order Number
  • Product Name
  • Reason for Return
  • Photos (if applicable)

3. Refund Process

Once we receive and inspect the returned item:

  1. We will notify you that your return has been received.
  2. The product will be inspected for eligibility.
  3. If approved, your refund will be processed.

Refunds will be issued through the original payment method whenever possible.

For Cash on Delivery (COD) orders, refunds may be processed via:

  • Bank Transfer
  • UPI
  • Other approved methods

4. Refund Timing

Approved refunds are generally processed within [REFUND PROCESSING TIME].

Please note:

  • Banks and payment providers may require additional processing time.
  • Refund timelines may vary depending on your payment method.

If you have not received your refund after the stated period, please contact us at [EMAIL ADDRESS].

5. Exchanges

We offer exchanges for eligible products in the following situations:

  • Wrong item received
  • Damaged product received
  • Defective product received
  • Size replacement (if applicable)

Exchange requests must be submitted within [10 DAYS] of delivery.

Exchange approval is subject to product availability.

If the requested replacement is unavailable, we may offer:

  • Store Credit
  • Alternative Product
  • Refund (where applicable)

6. Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged during transit
  • Defective
  • Incorrect compared to your order

Please contact us within [10 DAYS] of delivery.

To help us resolve the issue quickly, please provide:

  • Order Number
  • Clear photos of the product
  • Photos of the packaging
  • Description of the issue

Upon verification, we may offer:

  • Replacement
  • Exchange
  • Full Refund
  • Partial Refund (where appropriate)

No additional return shipping charges will apply for verified damaged or incorrect products.

7. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Gift Cards
  • Downloadable Digital Products
  • Personalized or Custom-Made Items
  • Perishable Goods
  • Health and Hygiene Products (if opened)
  • Beauty and Cosmetic Products (if opened)
  • Items marked as "Final Sale" or "Non-Returnable"
  • Products damaged due to misuse or improper handling by the customer

Any exceptions will be clearly mentioned on the product page.

8. Return Shipping Costs

If the Return Is Due To:

Our Error

Examples:

  • Wrong product sent
  • Defective product
  • Damaged item

[STORE NAME] will bear the return shipping costs.

Customer Preference

Examples:

  • Changed mind
  • Ordered by mistake
  • No longer needed

The customer may be responsible for return shipping costs.

Shipping charges paid during checkout are generally non-refundable unless the return is due to our error.

9. Return Packaging Requirements

To avoid damage during return transit:

  • Use original packaging whenever possible.
  • Ensure products are securely packed.
  • Include all accessories, manuals, tags, and promotional items received with the order.

Items returned in poor condition due to inadequate packaging may be subject to partial refunds or rejection.

10. Order Cancellation

Orders may be canceled before shipment by contacting us at [EMAIL ADDRESS].

If the order has already been shipped, cancellation may not be possible and the order will be subject to the return process described above.

11. Contact Us

If you have questions about returns, refunds, or exchanges, please contact us:

TrendKart
Email: trendkart6576@gmail.com
Phone: 7027020082

At TrendKart we are committed to providing quality products and excellent customer service. Our goal is to make every purchase a positive shopping experience, and we will always work to resolve issues fairly and promptly.